Growing a team based culture

The challenge: Build a high performance team culture

A global resource company, implementing a new underground mine, engaged Global Learning  at start-up stage to create a team-based culture focused on personal responsibility, support for others and a shared vision of success. It wanted to do more with less in a strongly unionised work environment, often cynical about management’s motivation.The program needed to build trust, honesty and fairness within teams and between management and workers. A key measurement of program success was to have individuals, teams and leaders own this vision with conclusive, visible actions.

The process 

Designed and facilitated a team based induction program for the entire workforce.

Involved people in setting their own goals and assessing their progress.

Delivered skills and tools to help team development, continuous improvement, performance management and feedback, facilitation and communication.

Developed shared vision and values across the whole workforce.

The results 

• Staff turnover: 4% compared with an industry average of 15%
• Absenteeism: 7% compared with an industry average of 16%
• Lost time: 1 lost time injury in four years!
• Best practice: 30 visitors per week from other organisations to study best practices
• Awards: National Site Safety Audit: special mention, culture; National Mine Rescue: Runners-up.